In the Business World Whether in Business or Online Mistakes Always Happen

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In the Business World Whether in Business or Online Mistakes Always Happen

Post by Nasim » Tue Nov 08, 2022 9:19 am

However this will not prevent you from keeping your loyal customers. What will hurt your customer retentions is how you handle these kinds of inconveniences like refund requests . If you resolve your disputes as soon as possible and apologize to customers, they will continue to shop with you. In fact, HubSpot Research found that 96% of respondents would continue to buy from a company they used to do business with if they apologized and resolved the situation. So think about how you settle your disputes and don't forget to apologize.

Because after all the customer is king, right? 3. Do good around you. Using your business for good helps you retain customers. This attracts customers . Indeed, if you offer to make donations to charities with each sale of a product or service, consumers will tend to come back background remove service to you more often, bringing their entourage with them. Customers like to participate in charity work while making purchases. 4. Make life easier for your customers. Innovate in your service offerings . Make life as easy as possible for your customers. In some cases, customer retention is achieved through a little extra service. Let's take an example.


Starbucks is a great one. This company has always been innovative when it comes to marketing and customer loyalty. Sure enough, she has come up with a program known as "Mobile Order & Pay" in the app. This feature allows customers to order their coffee before arriving at the store. Upon arriving, therefore, the customer will find his coffee ready, and will not waste time doing the chain while waiting for his coffee. To develop such services, identify customer needs and behavior, then develop tools or systems that will meet those needs. 5. Use personalization. Strikingly website design Image taken from Strikingly Customer retention can seem complicated at times. But in reality, it is enough just to be present and reactive. What can help you keep your consumers to yourself is the personalization of interactions with them.

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